Privacy Policy

Information We Collect

We may collect information that you provide directly to us. This typically occurs when you create an account, complete transactions, participate in promotions, or contact our customer support team.

Information Provided by Users

The casino may collect information provided during registration, such as your name, date of birth, email address, username, and password. We may also collect details you share when making deposits or withdrawals, or when you correspond with our support staff.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit or interact with our website. This can include your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on the site, and referral sources.

How Information Is Used

We use the information we collect to provide, maintain, and improve our gaming services. This includes processing transactions, verifying your identity, managing your account, personalising your experience, communicating important updates, and ensuring compliance with our regulatory obligations.

We may also use the data for analytical purposes to understand how our services are used and to develop new features that better serve our players.

Data Sharing

Information may be shared with service providers where necessary to support our operations. These providers assist with payment processing, IT infrastructure, customer support, marketing, and analytical services. We require such parties to maintain appropriate safeguards and only process data for the purposes we specify.

We do not sell your personal information to third parties. Disclosure to other parties will only occur where required by law or where necessary to protect the rights, property, or safety of 1Red Casino, our users, or the public.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and provide a more personalised experience. These technologies help us remember your preferences, understand user behaviour, and improve the overall performance of the platform.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some features on our site.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy or as required by applicable laws and regulations. Once the need for retention ends, we take steps to securely delete or anonymise the information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, loss, misuse, or alteration. While no system can guarantee complete security, we continuously review and update our measures to maintain appropriate protection.

User Privacy Requests

Users may contact support regarding privacy-related requests. Subject to applicable law, you may have the ability to request access to the personal data we hold about you, ask for corrections to inaccurate information, or request deletion of your data in certain circumstances.

To make such a request, please reach out to our customer support team. We will respond within a reasonable timeframe and in accordance with legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we collect and use your information.

Your continued use of our services after any changes have been made constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact our customer support team.